Refund policy
Refunds/Returns
We do not accept returns, but we want customers to be satisfied with their orders. If you are dissatisfied with your purchase from our website, please let us know and we will make it right.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If you have an issue with your order, you can email us directly at contact@one11brands.com. Please make sure to provide your name, order # and the issue with your order.
Exceptions
Certain types of orders my not be eligible for refunds:
- Orders of Limited-Edition Items
- Purchases made through retail locations
- Items ordered that were placed during a promotion (i.e. Black Friday, Prime Day, BOGO deals, etc.)